MTICS

Each year, when entering the classroom on the occasion of the beginning of the dictation of kinds of administration or Directorate for small and medium-sized enterprises at the University, it is usual to find me with a group of students between shy and expectant that are eager to receive an accumulation of knowledge and tools to resolve the complex and vast amount of problems that beset them every day and for which feel that they do not have the training or skills necessary. They usually come to the solution or, in many cases, the magic formula that allows them to be able to almost with a plug and play type procedure solve the difficulties of every day to be able to continue with his work. We have been studying the tools, processes, models that allow us to control, manage or direct the operations of the company often tell me when consult les the reason by which chose to study administration with orientation in small and medium enterprises. We want to teach us to solve the problems. We want to learn to know what do when certain situations are presented to us and we explode in their hands. We want to explain us why what we read in the books that write the great gurus of management and business seems that not outside of application on our work, they tend to be others of the mentioned reasons. I remember every year at that precise moment, to my same age with the same questions, doubts, devoid of elements and absolutely helpless to understand the complex rationality of operation of SMEs (small and medium enterprises) in my family case in which I was born and tell my first professional steps. Relax a little and feel most represented when I commented that I am second generation of a medium-sized family company (actually, begin to trust that I’ll know them fully understand) and that the need for them was my own so much that my doctoral thesis was based precisely on the problem of the small and medium enterprises to incorporate modern technologies or management tools.